We strive for 100% customer satisfaction while offering an array of quality information technology services to businesses wanting to invest in creating and building their own success.
- Long Term replenishing relationships
- Do what’s right
- Be a part of the solution
- Deliver on your promise
- Be proactive
In 1989 rockhopper tech’s vision was and still is to offer businesses assistance with automating their daily operations through modern technology.
rockhopper tech has earned the reputation for providing companies with seamless computer integration alternatives to their current internal and external operations. We position ourselves to be a long-term business partner with our clients to assist them with their growing needs.
Services and Process
rockhopper tech is a technology “One Stop Shop” for quality companies with a focus on quick response and high quality technical and consulting services. We overview all our products and services and present them in a non-technical language in a way that our clients can understand. An initial meeting will include the client “wish list”, short and long-term goals prior to any work being performed. This approach reduces confusion and gives the client comfort and confidence that they made the proper business decision. Upon completion of project, rockhopper tech will follow up to ensure expectations were met. Maintenance Agreement clients will receive an Intranet website to view the Network Operations Manual and Systems Information.
Keys to Success
In the market for traditional high-quality business automation, the keys to success have not been significantly changed by new technology. They are not too different from what they have been from the past: client service, product quality, reputation, and management. We view our patrons as clients, not customers. A client is an ongoing relationship. A customer is a one time transaction.
Newcomers to the computer consulting industry can only be accepted when their products and services offer exceptional quality, but generally it takes time and a proven track record to compete in this market. rockhopper tech has just that, we are proud to say that a high percentage of our clients have been using our services for years. This repeat business speaks for itself concerning our reputation.